Terms and Conditions
The sale of products on www.gioielliargentidea.com is governed by these “General Conditions of Sale”, comprising the articles presented below.
1 The parties
1.1 Argentidea s.n.c. di Monnanni Federico & C. Via Aldo Moro 7/D 52010 Capolona Arezzo Italy, hereinafter the “Seller”, carries on "e-commerce" activities via its on-line shop at www.gioielliargentidea.com hereinafter the e-commerce site, which sells directly to the “End Consumer” or shop.
1.2 “End Consumer”: any adult person who purchases goods from the above website. If you are under the age of 18 and are not legally capable of entering a binding contract, a parent or legal guardian will carry out the order and accept our Terms and Conditions of Sale posted on www.gioielliargentidea.com. Any order made in violation of this provision shall be null.
1.3 The Seller may make changes or amendments to these “General Conditions of Sale” at any time. Accordingly, customers will be requested to accept the “General Conditions of Sale” at the time of each purchase.
1.4 The End Consumer, hereinafter the "Customer", is requested to read carefully the “General Conditions of Sale” accessible via the links placed on www.gioielliargentidea.com as well as the e-mail sent to the Customer's e-mail address following the “order confirmation” submitted on completion of the purchasing process.
1.5 Whoever should decide to surf the company website will be considered, in virtue of having used the site, as having accepted the Privacy Policy conditions, which are an integral part of these Terms and Conditions of Sale.
2. Items
2.1 Product sheet: each product is presented by a photograph and an accompanying “Product sheet” that contains: a) General Description, b) Indicative measures and Weights, c) Price.
2.1.1 General description: this is a brief description of some of the product's characteristics. The description may includes references that are not real or which, in any case, do not relate directly to the product.
2.1.2 Price: the price stated on the product sheet and in the “catalogue”, is the selling price to the public including VAT, but excluding transport costs and any customs duties and charges applicable in the country where the Customer is resident, and/or in the country of destination of the goods. Argentidea s.n.c. di Monnanni Federico & C. reserves the right to change the prices at any time without notice. Customers will be charged the prices applying at the time of the “Order confirmation”.
2.1.3 Photograph: although presented with care, a photograph might not be an exact representation of the product. Accordingly, Argentidea is not responsible for any inadequacies in the graphic representation of the products shown on the e-commerce site. The photograph must just be considered as an example.
3 Purchasing
3.1 The customer must register their data by entering a password
3.2 Product selection and addition to shopping basket: a product is selected then clicking the “Add to Cart” button. The “Basket” may contain one or more products and may be changed at any time prior to the “Order confirmation”. Products may be added to the basket both from the catalogue and from the product sheet.
3.3 Order confirmation: the order may be confirmed after acceptance of the “General Conditions of Sale” and input of the information needed for registration of the order and shipment of the goods listed in the “Order confirmation”, being the list of products contained in the basket inclusive of shipping costs.
3.4 Methods of payment: before acceptance of the order, the Customer must select one of the following methods of payment available on the e-commerce site: a) Pay Pal b) Bank transfer. a) Pay Pal: if the Pay Pal option is selected, the Customer must follow the procedures described on the Pay Pal website. b) Bank transfer: if the bank transfer option is selected, the Customer must make a transfer to the bank account details presented on the e-commerce site. Payment is confirmed when the amount transferred is credited to the Seller's bank current account.
3.5 Acceptance of order: the Seller reserves the right to refuse the order if the Customer does not comply with the purchasing procedure, does not accept the General Conditions of Sale or does not provide all the data needed for shipment and invoicing, or if payment is not received; in the case of a bank transfer, the amount was not credited to the Seller's bank current account within five (5) working days of the issue date of the order confirmation; in the case of Pay Pal payment, the amount was not credited correctly to the Seller's account. The total amount comprises the total of the selling prices and the transport costs. Customs duties costs are excluded. The Seller may refuse an order if there is any dispute between Argentidea s.n.c. di Monnanni Federico & C. and the Customer, or for any other legitimate reason.
3.6 Acceptance of order: the Customer accepts its order by sending the Order confirmation referred to in article 3.3 to the Seller in electronic form. The Order confirmation is proof of acceptance of the order by the Customer, including these General Conditions of Sale.
3.7 The Order confirmation will be retained in the Seller's database for the period of time necessary to complete the order and, in any case, for the time required by law.
3.8 The language available for making contracts with the Seller is Italian.
4 Registration of order and availability of products
4.1 Once the contract is made, Argentidea s.n.c. di Monnanni Federico & C. will register the Customer's purchase order.
4.2 Availability of products: if the products presented on the e-commerce site are no longer available or on sale at the time of the last visit to the e-commerce site or on submitting the order confirmation, the Seller will inform the Customer about the non-availability of the products ordered on a timely basis. If the order has been confirmed and the price paid, the Seller will reimburse the amount advanced by the Customer.
4.3 By submitting the Order confirmation, the Customer confirms acceptance of the General Conditions of Sale and the additional information presented on www.gioielliargentidea.com.
4.4 Upon making the contract, the Seller will send a purchase order receipt to the Customer by e-mail, containing a summary of the information included in the order confirmation.
5 Return Policy
5.1 The customer has the right to recede from the contract with Argentidea s.n.c. di Monnanni Federico & C., without penalty and without specifying the reason, within 14 days from the day of receiving the products purchased on www.gioielliargentidea.com. It is not possible to change a product with another. Except in cases where Argentidea s.n.c. di Monnanni Federico & C. deemed to accept the change by the Customer.
The customer may cancel the contract by written notice via registered mail to be sent to Argentidea s.n.c. di Monnanni Federico & C. Via Aldo Moro 7 / d 52010 Capolona Arezzo Italy within 14 days of receiving the goods.
To simplify the return process, the communication can also be done simply through e-mail at info@gioielliargentidea.com within 14 days after receiving the goods.
The goods must be delivered to the courier within 14 days from the date of communication of the return notice. However, we recommend the customer to contact us at info@gioielliargentidea.com to facilitate the refund process.
The refund will be via bank transfer or paypal as soon as possible but no later than 14 days from receipt of the registered letter or email that communicates the intention to withdraw from the purchase, but not before the return of the purchased product in same condition as it was delivered. If there is no correspondence between the recipient of the goods specified in the order form and who made the payment due for their purchase, the reimbursement in the event of a return, will be performed by Argentidea s.n.c. di Monnanni Federico & C., in any case, to those who made the payment.
The customer has the right to withdraw without penalty, the only charges against the customer are those related to the shipment of the product.
If you do not comply with the terms and conditions for the exercise the right of a refund, as specified in this paragraph, the customer is not entitled to a refund of the money paid to the Vendor or the credit requested; however, the Customer, at his own expense may obtain the products in the state in which they were returned to Argentidea s.n.c. di Monnanni Federico & C..
6 Shipments
6.1 Shipment times: shipment times do not depend on Argentidea s.n.c. di Monnanni Federico & C. Delivery generally takes place within seven (7) working days in Italy, within ten (10) days outside of Italy. These times may be affected by unexpected events and the time needed for customs clearance. The Seller is not responsible under any circumstances for actual delivery times that differ from those indicated, although it will do everything possible to ensure compliance.
6.2 Shipping costs: shipping costs are borne by the Customer and are included in the amount stated as payable to the Seller in the order confirmation.
7 Guarantee
7.1 The sale of the products, for what concerns defective products, is subject to the legal guarantees, if there should be a a defect of conformity, the Client has the right, at his choice, to the repair or substitution of the defective product by the Seller without extra costs.
The legal guarantee has a validity of two years from the delivery of the goods and must be requested by the consumer within two months from finding of the defect.
The Seller, having verified the defect, must carry out the repair or the substitution of the product within an appropriate time from the request and without charging the costs to the consumer.
8 Disputes
8.1 These General Conditions of Sale are governed by Italian law and will be interpreted under them, without prejudice to any different obligatory regulations in force in the Customer's country of residence.
8.2 For any dispute concerning or arising from these Terms and Conditions of Sale, Orders, Order Confirmation, Purchase Agreements or their execution, the mandatory jurisdiction of the court is the place of residence or domicile of the End Customer, if that place is within the Italian territory, while in all other cases shall be referred exclusively to the Court of Arezzo, Italy.
8.3 For any disputes you can also use the ODR Platform.
